Hotline Support

Use the telephone, Fax, or e-mail to make the following requests or reports:

• Request keys, a basic requirement to enable the full functionality of Builder Xcessory. Please have all necessary information ready.
• Request installation and configuration assistance, to help you get a product loaded from the installation media and functioning on your system. We believe our installation process is quick and easy, but if you should have problems, we're here to help.
• Request help with resolving problems or workarounds.
• Report bugs or suggest enhancements. If you discover a bug or want to suggest an enhancement, you are encouraged to submit it to ICS, and we will acknowledge receipt and give you a way to refer to your report in future communications. We do not guarantee a resolution.
• Request status on incidents previously reported.

Support hours

ICS Installation Support is available on standard business days from 9:00 a.m. to 6:00 p.m. ET. While we do not guarantee response time, a telephone call normally will be answered by a member of ICS Support staff, and an ICS engineer will respond within a few hours. Electronic mail messages receive an automated acknowledgment.

Support contacts

To contact ICS, use one of the following methods:

Support number

Please supply your support number when you contact us. The support number is attached to the reply card with your shipment and to the media you have purchased.

Note: We assume you have a basic understanding of software installation on your system, and a general knowledge of how the X Window System works.